- What are the shipping costs?
Skandara takes care of the shipping costs. Therefore, you do not have to pay any shipping costs.
* However, you will have to pay shipping costs to return your item.
- Can i track my order?
Yes, we ship all your items with Track & Trace. You can track your order via the order status page, which you will receive a link to via email as soon as your order is shipped.
It can sometimes take a while before the Track & Trace status is available.
- What are the delivery times?
Skandara strives for fast delivery of its products. If you order before 3pm on weekdays, we strive to process your order the same day. The average delivery time is 7 to 13 working days.
- I'm not home during the delivery, what now?
If your package cannot be delivered, it will wait for you at a courier company location for 7 days. You will also receive a notification of this from the driver, who will also indicate the pick-up location. After these 7 days, the courier company will return the package to our warehouse.
- Wrong address, what now?
It is the customer's responsibility to ensure that the delivery address provided is correct. We do our best to speed up processing and shipping, so there is always a small window to correct an incorrect delivery address. Please contact us immediately if you believe you have provided an incorrect shipping address.
- Lost or stolen package?
We are not responsible for lost or stolen packages. Should it be the case that your Track & Trace indicates that your package has been delivered to your address - but you still have not received your order - please report this, 14 days after the stated delivery date an investigation will be started by the courier company and we will keep you informed about this until the investigation is completed.
- Questions about your order
Do you have questions about your order? Then take a look at the frequently asked questions page. If your question is not on the list, feel free to contact us.