Would you like to exchange or return your purchase? We are happy to help you! Exchanges or returns can be made up to 30 days after the delivery date.
Exchanges or returns can be done quickly and easily by following the steps below:
1. Send us an email at info@skandara.shop.
2. You will receive a return form from us. Fill it out as clearly as possible and include it with your return package.
3. return your package to a carrier of your choice within 30 days of receipt.
4. Once we have received your return at our warehouse, we will process your return within 10 working days. Our returns department will keep you informed via email.
FAQ
- Is it free to return?
Returns are at your own expense, depending on the courier company and the country you are returning your package from.
- What are the conditions for returns?
Our return policy guarantees that you can return your order within 30 days of receipt without any reason.
Items must be returned to us in unused and unwashed condition, suitable for resale with labels still attached.
Shipping costs are not refundable.
- How long does it take to exchange a product?
If you indicate that you want to exchange a product when you register your return, we will work on it right away. This way we can ensure that your exchange is completed within a few days.
- What can I do if my exchange product is no longer available?
Ask the customer service team about your options. We'll give you an update on when we expect to be able to deliver the product. If you have already made your return and the product is out of stock, we will contact you and work with you to find a solution.
- Where can I find my order number so I can register my return?
Your order number can be found in the confirmation email you received after placing your order. It is a five-digit code. If you have not received this email correctly, our customer service team will be happy to help you.
- What should I do if a product is defective or damaged?
Unfortunately, it sometimes happens that a product gets damaged during shipping or production. We are of course happy to solve this together with you. Send a message to info@skandara.shop with a picture of the complaint. Our customer service team will work with you as soon as possible to find a solution.
- What should I do if I want to return my order outside the return period?
Remember to deliver your return within the 30 days before the return period expires. In the unlikely event that this doesn't work, we offer you the option to exchange the product for a replacement or voucher. Ask our customer service team about the options.
- How long does a refund take?
We do our best to process returns as quickly as possible. Once we receive your return in our warehouse, we will process it within 10 working days. On the track and trace you receive with your return, you can see when the package has arrived at our warehouse. From then on, the 10 working days start. Once the refund has been made, you will receive a notification about it. Please note that it can take up to 3 days before the refund is visible in your bank.